I checked my email today and they said they are giving me $8 and some change for the dress and deducted the discount used for the dress. They emailed me back and stated that they will do a claim or some sort. I didn't even mention the stains because I loved fashion nova and is a loyal customer. I emailed fashion nova that same night and said I would be returning it due to the hole.

I didn't try it on and stuffed it back in the bag because it was not a material that can be easily fix. I didn't think much of it because I was planning on keeping it. The dress had stains like deodorant stains from the inside like someone tried it on. I flipped it to see if I can fix it since it's usually something easy to fix. When I opened it that night I realized there was a hole. I ordered it on a Monday and received it Friday. I like their clothing, but their customer service? THE WORST! I have no idea why the return fee is so expensive? This could’ve been avoided if they didn’t slack and respond to emails as fast as they promised. I live in California and their place is in California too. I didn’t wanna waste my money, so I decided to return it. I replied, but Victoria Quezada didn’t respond back. The only response I got was to return my package. Mind you, I called their hotline, but it went straight to automated voice message! They finally responded to my email when my package arrived with a size ZERO. After they didn’t respond after 24 hours, I emailed them AGAIN. They don’t have any “cancelling” of orders so I immediately emailed them to make sure it’s a size 5. I realized it right after I made my payment. I ordered one pants from then, but I wasn’t able to put in my size. It was stated that they have 24/7 customer service and responds within 24 hours. Buck up on your customer service Fashion Nova.įashion nova honestly has the WORST customer service ever. Fashion Nova has become so huge over social media with their large following and their Instagram girls but they have failed miserably when it comes to taking care of their other customers. Total refund now amounts to: $117.75 USD. But RDD Logistics even for international shipping? Please change your carrier. RDD Logistics is also by far the worst carrier to use. But who? RDD Logistics or USPS? Beyond ridiculous.

Fashion Nova has advised me that for delivery status, I should reach out to the carrier. Thereafter, 29th of December and 30th of December reflects that it is 'In transit To Next Facility'. Upon further checking, I also noted that on the 27th of December, my package had already arrived at the USPS Regional Facility located in San Bernardino Ca Distribution Center at 11:47 am. When in their automated email response from you, they tell you that returns take 5-7 business days.

( Shipping fee is $15 USD) It is approaching the 2 month mark now and every time I check on my tracking history online, from 31st December 2018 - 25th February 2019, the tracking status reflects ' Origin Post Is Preparing Shipment'. Fashion Nova assured me that once they receive my return package, I will be receiving my store credits minus the shipping fee. For the 2nd situation of $85.77 USD, I wasn't home and my post was mailed back to Fashion Nova. I have been following up with them for months now but I doubt I will ever see my refund. They have advised me that the first refund of $31.98 has been issued back to my credit card and to check with my bank on this which I have repeatedly but there is nothing in my account til date. I live in Singapore and I am still waiting on a refund of $31.98 USD from Octoand another refund of $85.77 USD from 23rd of November 2018.

Fashion nova return